Sign In
Signing in to your BetNeptune account should be the easiest part of your session. Click the ‘Sign In’ button at the top of the site, enter your registered email and password, and you’re straight into your lobby — ready to play live dealer tables, try new slots or place a quick wager. If you prefer mobile, the site is fully responsive so the same steps work on your phone or tablet, giving instant access to your balance and active promotions.
Payments, currency and what to expect once signed in
Once signed in you can access a wide range of deposit and withdrawal methods in GBP, including Apple Pay, AstroPay Card, Maestro, MasterCard, MuchBetter, PayPal, PaySafeCard, Visa and ecoPayz. Choose the option that suits you, and remember some methods are instant for deposits while withdrawals can take longer depending on provider and verification status.
Claiming the welcome offer — up to £300 plus free spins — also requires a signed-in account. The bonus is split across the first three deposits and carries wagering requirements of 50x on bonus funds, so check the full terms before opting in to make sure it suits your playstyle.
For a closer look at what to play after you sign in, take a peek at our BetNeptune Casino review for more detail and background.
Keep your account secure
Protecting your account starts with a strong, unique password and keeping your login details private. Use device-level protections such as biometric locks where available, and always log out on shared or public devices. BetNeptune uses secure connections to protect personal data, but you can further safeguard your play by enabling any additional security options offered in your account settings.
Sign in, enjoy, and stay in control
After signing in you’ll find BetNeptune’s game library — from Playn GO favourites such as ‘Leprechaun Goes to Hell Slots’ to live tables from Evolution — plus your wallet, bonuses, and settings all in one place. Remember to set deposit limits, take advantage of reality checks, or self-exclude if gambling stops being fun. For impartial help and advice, visit BeGambleAware or consider registering with GamStop if you need a temporary break.
Signing in is the first step to playing responsibly and enjoying everything BetNeptune has to offer. If anything goes wrong, the support team is ready to assist so you can get back to the action quickly.
- Follow the 'Register' linkLocate and click the 'Register' link on the site.
- Complete the sign-up formFill in the short sign-up form with your name, email, date of birth, and a secure password.
- Use the 'Forgot password' linkClick the 'Forgot password' link to initiate a password reset request.
- Follow the reset email instructionsA reset email will be sent to your registered email address, guiding you through creating a new password.
- Contact supportIf your account is locked after repeated attempts, contact customer support for a swift resolution.
What documents does BetNeptune require for verification?
To protect your account and process withdrawals, BetNeptune may request identity checks. Typical documents include a photo ID (passport or driving licence) and proof of address (utility bill or bank statement). Providing these quickly helps avoid delays: verification is normally reviewed within a few days, and may be required before larger withdrawals are released.
How can I get help if I have problems signing in?
If you experience sign-in problems, the fastest way to get help is via live chat or the FAQ on-site. You can also email customersupport@instantgamesupport.com and describe the issue — include your username and a brief description so the support team can act quickly. The FAQ covers common issues like password resets or blocked accounts, and support agents can guide you through verification steps if needed.